MOCA connection issue since fios one box

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,719
Registered: ‎12-02-2012

Re: MOCA connection issue since fios one box

Message 11 of 15
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Try switching the FiOS ONE mini's to WiFi and unplug them from coax.  Let us know if the problem persists.

 

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Registered: ‎09-26-2020

Re: MOCA connection issue since fios one box

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Thank you so much for the idea. I have been online with no blips since 1030am, it is now almost 2Pm. 

Thanks for saving me money!

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Silver Contributor II
Silver Contributor II
Posts: 282
Registered: ‎09-06-2020

Re: MOCA connection issue since fios one box

Message 13 of 15
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Ok. As I said earlier, it is sort of a layer 2 looping. I see some Verizon/Actiontec devices support Spanning Tree Protocol (more specifically ECB5240M) to support redundant links and loop prevention. FiOS One TV box is not made by Actiontec I believe. If you want MoCA connection, I suggest you to manually disable WiFi for stability. I don't have a FiOS One, so I cannot give you the steps to do so.

 

I wish Verizon can create emulators for different devices' configuration pages, so we as users can help each other more efficiently.

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Registered: ‎09-26-2020

Re: MOCA connection issue since fios one box

Message 14 of 15
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Thanks. All is good with the minis on the wifi now my MOCA works as it was before. Just have to go and grab all the coax cables and hide them so no one plugs the tvs in.

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,719
Registered: ‎12-02-2012

Re: MOCA connection issue since fios one box

Message 15 of 15
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Glad that worked!

 

Looks like there is an incompatibility between MoCA in the FiOS Network adapter an the FiOS ONE minis.  You could open a support case with Verizon to try and figure it out.  If you want to do that, start here: https://www.dslreports.com/forum/vzdirect.  They are much more helpful than the front line support reps.

 

If you just want to move forward now that everything is working, I get that.

 

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