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Major Wireless issues

Posts: 4
Registered: ‎03-12-2015
Message 1 of 3

I am really getting digusted with FIOS.  I paid a lot of money to upgrade my Tv & Internet and I get nothing but dropped wireless signals and very slow response times.  It seems that before noon I have 5 bars and can keep a wireless signal,  after noon it gets worse and worse.  I have 3 wireless devices in my house laptop, iphone and ipad.  Between 6 & 9 I can't stay connected via wireless for more then 5 minutes.  It either goes to limited or drops altogether.  It has gotten worse since about last fall.  I had some one at tech support change my router to all for 6 devices  Well that didn't work either.  I'm at the point where I will cancel my contract because of breach of contract on Version's part.  One more item, I tried to trace my speed to the home office in Carollton, Tx and guess what - it times out. To me Version is having major issues in Flower Mound, Tx.  Tech support is worthless.  I have yet to get anyone to help.  All they say is move the router. That is not an option. Something changed in their service or singal last fall. i never had an issue before then

Posts: 4
Registered: ‎03-12-2015
Message 2 of 3

I think I'll file a complaint with my city since Version has to be allowed to do in my town.

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Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 3 of 3

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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