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Making me bonkers! Intermittent FIOS internet loss everday during early afternoon hours.

Making me bonkers! Intermittent FIOS internet loss everday during early afternoon hours.

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Contributor
Contributor
Posts: 2
Registered: ‎04-11-2009

Okay, this has been bugging me ever since I finally got FIOS into our rental condo.

 

It seems that everday, during the time of 12:30-2ish pm, my internet connection becomes highly intermittent, as in I'll have fine connectivity for about a minute, lose it for a minute or two, and have it mysteriously connect back to the internet afterwards, just to do it again in another minute or two. 

 

I'm not plagued by this problem in any other time, for it works fine in the morning and in the late-afteroon and evening hours. My FIOS tv does not show any symptoms of signal degredation (like pixelation and whatnot) during this time. What ever the issue is, it seems to be relagated to my internet connectivity.

 

Thinking that my verizon wireless router is wonky, or my machine itself, I tried using a wired connection from the router to my main Vista machine, wired and wireless connection to both a XP and Ubuntu laptop, and for giggles, I even tried both wireless and wired connectivity with my Fiancee's iMac. but once that fateful time rolls around, and the VDSL light on the ZyXEL Prestige Router goes out, bye bye reliable internet for the next hour or two for all machines.

 

I live in a rental, but all the ONT and Fiber boxes are located on the side of my building in a neat little row, so I do have some access to them. I've did my research around here and I found out that the customers could so some simple stuff to see if there are any connectivity problems between the ONT boxes and whatnot, but I didn't see anything that could help me out with my FIOS internet. Could it even by the modem that does this, and not the ONT boxes outside? 

 

Any thoughts and solutions are appreciated. 

6 REPLIES 6
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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 895
Registered: ‎12-01-2008
It appears to be a cabling issue between your VDSL modem and the ONT. I would call the FSC, explain your problem, and get a Dispatch.
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Contributor
Contributor
Posts: 2
Registered: ‎04-11-2009

I figured out as much and should have done something about this earlier, and not waited a month or two. I'll give them a call and see if they could resolve the issue.

 

Thank very much 🙂

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Silver Contributor III
Silver Contributor III
Posts: 398
Registered: ‎10-09-2008
it may also be a symptom of a MDU where someone else in the building is using high bandwidth during those hours. 
cjacobs001
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Bronze Contributor I
Bronze Contributor I
Posts: 67
Registered: ‎11-23-2008

What is this MDU symptom?  I thought FIOS is dedicated bandwidth.

Would this MDU symptom apply to rural area single households where a neighbor is using high bandwidth?

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Silver Contributor III
Silver Contributor III
Posts: 398
Registered: ‎10-09-2008

MDU = multi dwelling unit   These are usually used in apartments or condo buildings were the owner or association pre-determines that they do not want every resident having their own equipment installed (maybe looks messy on the building, who knows).    If yours is a rental, but still a single family unit, most likely this will not apply. 

 

If you are experiencing this issue on a wireless router, there are a couple of things to consider.  

Something is obviously interfering with your reception, so what could cause it?  Are you using cordless phones on the 2.4 GHz frequency during that time, more so than normal?  Are you living close enough to neighbors so that their use of 2.4 GHz phones is interfering? Is your air conditioner running more during that time (or any other electrical device)?Are you experiencing sun spots (seriously) ?    try one of the boosters and see what happens.

cjacobs001
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Contributor
Contributor
Posts: 1
Registered: ‎05-08-2009
I'm having a very simliar problem but mine seems to happen at about 4:30pm.  My internet, phone, and On Demand all stop working (which makes sense since they all rely on internet connectivity).  This just started happening last week.  The first time, I didn't have a chance to call and it worked fine the next morning.  The second time,  I called support and they had me unplug and remove the battery from the ONT.  It started working after I plugged both back in.  Well, it happened again yesterday.  This may sound weird, but the thing all instances have in common are each day was fairly hot outside.  Probably over 90-95 each time.  Once it cools down, it starts working again.  The weird thing is, the ONT is in my house which is always a comfortable temperature.  Next time it stops, I will call support again and let them know this and hopefully they can help me get to the bottom of this.
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