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Many websites load painfully slow

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Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎02-09-2013

Many websites load painfully slow

Message 1 of 18
(4,840 Views)

Most websites load real fast  (I have FIOS 35/35).

 

But then there are others that load REAL slow. I am talking ONE MINUTE or MORE

 

like:

mayoclinic

medlineplus.gov

 

This problem is over 2 weeks old.  Please check into it.

 

Here are traceroutes for those two respectively

 

to mayoclinic:

Tracing route to mayoclinic.com [129.176.217.6]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2   200 ms     6 ms     6 ms  L100.WASHDC-VFTTP-92.verizon-gni.net [71.191.59.
1]
  3    18 ms    14 ms    17 ms  G0-12-3-5.WASHDC-LCR-22.verizon-gni.net [130.81.
184.78]
  4    40 ms     *       10 ms  so-14-0-0-0.RES-BB-RTR1.verizon-gni.net [130.81.
22.56]
  5    11 ms     9 ms    10 ms  0.xe-1-0-1.BR2.IAD8.ALTER.NET [152.63.39.13]
  6    28 ms    56 ms     *     ae17.edge1.washingtondc12.level3.net [4.68.62.13
7]
  7     *        *        *     Request timed out.
  8    64 ms    36 ms    69 ms  ae-6-6.ebr2.Chicago2.Level3.net [4.69.148.146]
  9    61 ms    74 ms    36 ms  ae-1-100.ebr1.Chicago2.Level3.net [4.69.132.113]

 10    54 ms    46 ms    77 ms  ae-6-6.ebr1.Chicago1.Level3.net [4.69.140.189]
 11   184 ms     *       67 ms  ae-4-4.car1.Minneapolis1.Level3.net [4.69.136.10
5]
 12     *       75 ms    64 ms  MAYO-FOUNDA.car1.Minneapolis1.Level3.net [4.59.6
4.10]

 

to medlineplus.gov

Tracing route to medlineplus.gov [130.14.16.160]
over a maximum of 30 hops:

  1     1 ms     1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2    72 ms     6 ms     9 ms  L100.WASHDC-VFTTP-92.verizon-gni.net [71.191.59.
1]
  3     8 ms    11 ms    11 ms  G0-12-3-5.WASHDC-LCR-22.verizon-gni.net [130.81.
184.78]
  4    52 ms     *        *     so-7-1-0-0.RES-BB-RTR1.verizon-gni.net [130.81.1
99.32]
  5    35 ms    21 ms     9 ms  0.xe-3-1-0.BR2.IAD8.ALTER.NET [152.63.38.157]
  6    55 ms    23 ms    39 ms  ae17.edge1.washingtondc12.level3.net [4.68.62.13
7]
  7     *       58 ms    28 ms  vl-3503-ve-117.ebr1.Washington12.Level3.net [4.6
9.158.26]
  8    30 ms    27 ms    28 ms  ae-8-8.ebr1.Washington1.Level3.net [4.69.143.217
]
  9     *       62 ms    53 ms  ae-91-91.csw4.Washington1.Level3.net [4.69.134.1
42]
 10    57 ms     *      109 ms  ae-4-90.edge3.Washington1.Level3.net [4.69.149.2
09]
 11    58 ms    51 ms    53 ms  NATIONAL-LI.edge3.Washington1.Level3.net [4.59.1
44.190]
 12     *        *        *     Request timed out.

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Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Many websites load painfully slow

Message 5 of 18
(4,790 Views)

and ACTUALLY    200 ms     6 ms     6 ms  L100.WASHDC-VFTTP-92.verizon-gni.net [71.191.59.
1]   Looks pretty bad.  

 

That is your first gateway hop so that should be under 10ms.

 

you may want to see if you can change your routing.  This sometimes works.   

 

Actiontec MI424-WR - RELEASE DHCP
Click on MY NETWORK icon at the top.
Select NETWORK CONNECTIONS from the menu on the left.
Select BROADBAND CONNECTION (coax or ethernet) depending on your connection to the ONT.
Click SETTINGS
Click RELEASE
Click APPLY
Disconnect the router immediately to prevent it from re-requesting a DHCP lease.

 

 

wait AT LEAST 5-10 minutes so that your ip can get cycled into the pool, and when you reconnect your router you should get a new ip that is hopefully in a different subnet.   it 'might' help.  

 

Compare your ip before and after at www.whatismyip.org

 

and make sure the first three octets change or are different.

 

 

If that doesn't help then for that kind of a problem right at their gateway, it will either self heal or you need to call it in to get the ball rolling.   

View solution in original post

17 REPLIES 17
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Contributor
Contributor
Posts: 4
Registered: ‎11-05-2012

Re: Many websites load painfully slow

Message 2 of 18
(4,806 Views)

Why not report this to Verizon tech support instead of posting here?

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Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎02-09-2013

Re: Many websites load painfully slow

Message 3 of 18
(4,803 Views)

You mean like call them and describe that level 2 or level 3 is having failure? Uhhhh, right!

 

 

 

 

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Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Many websites load painfully slow

Message 4 of 18
(4,794 Views)

try changing your dns.

 

I use open dns, and the traceroutes look good to me, so I don't think it's network related. 

 

If it's hardwired change the dns

if it's wireless you may have to change the wifi channels. 

 

   you can change that in the router.   open a browser, and go to http://192.168.1.1

 

user name is admin.  and the password is most likely the serial number found on the service tag of your VZ router unless you changed it. Once you login succesfully, go to the top and hit wireless, then on the left basic security.   then go to option 3 which is channel  1, 6 and 11 and are the only channels you should try.

 

So it will likely be set to auto, change it to 11 and put the check for keep settings even after reboot (Directly under the channel) and then hit apply.  after you hit apply,  test your connection out, if you notice a difference, leave it like that until the problem happens again, and if it happens again, go back into the router, and try channel 6,     test it out.  and then finally 1 if the first two don't work.

 

Also take a look at page 2 of Actiontec's Wireless PDF File.  It gives you some idea's with regards to position and orientation of where the router sits and how it can best be positioned for maximum coverage.

 

  http://support.actiontec.com/doc_files/MI424WR_Rev(all)_Wireless_Networking_Guide.pdf

 

 

 

Highlighted
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Many websites load painfully slow

Message 5 of 18
(4,791 Views)

and ACTUALLY    200 ms     6 ms     6 ms  L100.WASHDC-VFTTP-92.verizon-gni.net [71.191.59.
1]   Looks pretty bad.  

 

That is your first gateway hop so that should be under 10ms.

 

you may want to see if you can change your routing.  This sometimes works.   

 

Actiontec MI424-WR - RELEASE DHCP
Click on MY NETWORK icon at the top.
Select NETWORK CONNECTIONS from the menu on the left.
Select BROADBAND CONNECTION (coax or ethernet) depending on your connection to the ONT.
Click SETTINGS
Click RELEASE
Click APPLY
Disconnect the router immediately to prevent it from re-requesting a DHCP lease.

 

 

wait AT LEAST 5-10 minutes so that your ip can get cycled into the pool, and when you reconnect your router you should get a new ip that is hopefully in a different subnet.   it 'might' help.  

 

Compare your ip before and after at www.whatismyip.org

 

and make sure the first three octets change or are different.

 

 

If that doesn't help then for that kind of a problem right at their gateway, it will either self heal or you need to call it in to get the ball rolling.   

View solution in original post

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Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎02-09-2013

Re: Many websites load painfully slow

Message 6 of 18
(4,781 Views)

Hi Hubrisnxs,

 

I reset my IP as instructed. It appears it may be routing (which I suspected). My new IP is a different Class B level IP

 

Connection does seem much better.  Not lightning fast but definitely a massive improvement.

 

THANKS!

 

Here is the new traceroute to medlineplus:

 

Tracing route to medlineplus.gov [130.14.16.160]
over a maximum of 30 hops:

  1    <1 ms     1 ms     1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     6 ms     6 ms     7 ms  L100.WASHDC-VFTTP-92.verizon-gni.net [71.191.59.
1]
  3    16 ms    24 ms    14 ms  G0-12-3-5.WASHDC-LCR-22.verizon-gni.net [130.81.
184.78]
  4    41 ms     *       36 ms  so-14-0-0-0.RES-BB-RTR1.verizon-gni.net [130.81.
22.56]
  5    37 ms     *        *     0.xe-5-1-0.BR2.IAD8.ALTER.NET [152.63.38.161]
  6    23 ms    21 ms    22 ms  ae17.edge1.washingtondc12.level3.net [4.68.62.13
7]
  7    27 ms    26 ms    26 ms  vl-3502-ve-116.ebr1.Washington12.Level3.net [4.6
9.158.22]
  8     *       56 ms     *     ae-8-8.ebr1.Washington1.Level3.net [4.69.143.217
]
  9    47 ms    54 ms    51 ms  ae-61-61.csw1.Washington1.Level3.net [4.69.134.1
30]
 10    27 ms    84 ms    25 ms  ae-1-60.edge3.Washington1.Level3.net [4.69.149.1
7]
 11    27 ms    26 ms    26 ms  NATIONAL-LI.edge3.Washington1.Level3.net [4.59.1
44.190]

Highlighted
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Many websites load painfully slow

Message 7 of 18
(4,778 Views)

well I am glad that it helped, but it's strange because almost all the numbers in your traceroute look the same, except the first hop is performing better.

 

 

maybe it was a glitch in the matrix, at any rate.  glad it helped   

Highlighted
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Many websites load painfully slow

Message 8 of 18
(4,749 Views)

actually it took a slightly different level 3 path, but the verizon path where I first noticed the bad ms, stayed the same.   so wierd, but hey - the proof is in the pudding I guess.  

 

🙂

Highlighted
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎02-09-2013

Re: Many websites load painfully slow

Message 9 of 18
(4,708 Views)

Like I said it wasn't as fast as most websites for the two indicated, but it was markedly improved.  Still issues there though I think.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,495
Registered: ‎12-15-2010

Re: Many websites load painfully slow

Message 10 of 18
(4,620 Views)

Your path through verizon-gni.net in Washington DC is still shoddy, so you'll need to get someone in Verizon to fix this. I don't think changing your IP is a suitable fix here besides having a workaround to go by. This may also be related to all of the other issues folks are seeing in the Northeast.

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