Many websites load painfully slow

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Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎02-09-2013

Re: Many websites load painfully slow

Message 11 of 18
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I was kind of hoping someone from Verizon would see this and do just that! 🙂

 

Would you recommend I just call the generic support # and talk to someone who will just give me the standard "unplug your router, wait 30 seconds, and all fixed" standard answer?  I just find the standard support # to be for the most basic of problems.

 

Advice on how to get a real verizon support tech to help on this appreciated.

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Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Many websites load painfully slow

Message 12 of 18
(1,546 Views)

The Verizon Community Forums is where customers help other customers.  
If you need assistance for specific Verizon account issues, please contact us.

 for trouble like this, I find front line support less helpful, and the online twitter support more helpful.  if you have twitter I would DM them 

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Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎02-09-2013

Re: Many websites load painfully slow

Message 13 of 18
(1,543 Views)

Thanks..

 

I noticed multiple verizon support twitter accounts.

 

I did tweet them @VerizonSupport but no response.  If that is the best twitter handle to use I will direct message them.

 

Thanks!

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Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Many websites load painfully slow

Message 14 of 18
(1,533 Views)

yeah, http://twitter.com/verizonsupport is the one I have seen used a lot.    

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Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎02-09-2013

Re: Many websites load painfully slow

Message 15 of 18
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Thanks.  I followed them, awaiting them to follow me back so I can DM them..

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Many websites load painfully slow

Message 16 of 18
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Since we haven't heard back from you as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎01-29-2013

Re: Many websites load painfully slow

Message 17 of 18
(1,449 Views)

This issue is NOT solved.  It is plaguing the entire Northeast.  A verizon network tech needs to get in touch with people on here and get data to fix this issue.  I will be switching providers soon if this issue is not fixed.

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Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎02-09-2013

Re: Many websites load painfully slow

Message 18 of 18
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For me the problem was resolved by Verizon, here is what they did:

 

Looked like the ONT was having an issue routing traffic. We reset the DHCP lease and the ONT itself to clear out any errors....

 

FYI to Verizon staff who left me a post in this thread.  I don't know how to see any messages so couldn't respond but yes its OK.  On twitter DM I was asked to only respond in DM if there was no more issues.

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