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Misinformation from Verizon

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Contributor
Contributor
Posts: 2
Registered: ‎11-30-2019

Misinformation from Verizon

Message 1 of 6
(773 Views)
Disappointed with Verizon Fios. I was interested in cancelling service and reached out to their support team to understand what types of charges I would receive. I was told that I could cancel and my final bill would be prorated based on the number of days I used service. I then based spending decisions this past weekend on that information from the Verizon support team. I just went to go and cancel the service and was told sorry - it isnt prorated. I pointed to the conversation I had with the Verizon chat support team, and I also pointed to the following website and was told - no this is just general information and doesnt apply to me even though the online support team specifically looked up my account.
 
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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,854
Registered: ‎06-24-2018

Re: Misinformation from Verizon

Message 2 of 6
(765 Views)

My Grandmother who recently moved to a community that doesn't have FiOS paid her last bill in full and received the prorated credit in the mail at her new address. 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,876
Registered: ‎11-04-2008

Re: Misinformation from Verizon

Message 3 of 6
(675 Views)

Some services are billed in advance.

According to your website, those would be pro-rated.

Any ETF remaining would be prorated.

But according to TOS, TV and Internet and not prorated on final bill.

 


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Contributor
Contributor
Posts: 2
Registered: ‎11-30-2019

Re: Misinformation from Verizon

Message 4 of 6
(671 Views)

Thanks. I had an online chat with customer service where they looked up my account and confirmed that I my services would be prorated. Given the chat I had plus what is on their website shouldn’t that be taken into consideration and not just the contract? 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,876
Registered: ‎11-04-2008

Re: Misinformation from Verizon

Message 5 of 6
(596 Views)

You would think.

But unfortunately, most companies will go back to what their contract says regardless of what their employees may say or promise.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎10-24-2019

Re: Misinformation from Verizon

Message 6 of 6
(495 Views)

Verizon agents are liar over chat or over the phone. you need to get everything out in writing. either email or mail so next time you can show the FCC and  PSC their horrible business practices 

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