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Missing FiOS router?

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Contributor
Contributor
Posts: 2
Registered: ‎07-18-2017

Missing FiOS router?

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I ordered FiOS for a house that I recently moved into. The previous tenant also had FiOS, which was cancelled on July 16th. I decided to buy a new router for $150 from Verizon, which shows up as "shipped" on UPS, as of July 17th, but I have not received the router. There is nothing outside, and my roommate was home an hour later and didn't see any packages. I checked UPS support, but they say to contact the sender of the package (Verizon), and it seems their chat is busy. Anyone else have suggestions on what to do? Thanks.

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Contributor
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Posts: 2
Registered: ‎07-18-2017

Re: Missing FiOS router?

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Yes, I meant to say "Delivered" and on "Porch" as of the 17th. It came today (the 19th) 2 days after that. I ordered it on the 12th.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,919
Registered: ‎11-04-2008

Re: Missing FiOS router?

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Call support or try them on twitter @verizonsupport.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Platinum Contributor I
Platinum Contributor I
Posts: 5,167
Registered: ‎10-18-2016

Re: Missing FiOS router?

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Shipped on the 17th. And you don't know why it's not there yet?

todays date is the 19th. So unless you live right next to Verizon's shipping warehouse no way are you getting it within a day unless Verizon Fios sent it overnight delivery, which is highly doubtful.

 

standard ground delivery is around 3-5 days varying by location.

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Bronze Contributor II
Bronze Contributor II
Posts: 85
Registered: ‎10-26-2011

Re: Missing FiOS router?

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You say shipped on 7-17-17 and you post on the 18th and say its not there yet? Really, do you really expect it to get there in less then 24hrs?

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Contributor
Contributor
Posts: 2
Registered: ‎07-18-2017

Re: Missing FiOS router?

Message 5 of 6
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Yes, I meant to say "Delivered" and on "Porch" as of the 17th. It came today (the 19th) 2 days after that. I ordered it on the 12th.

View solution in original post

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Platinum Contributor I
Platinum Contributor I
Posts: 5,167
Registered: ‎10-18-2016

Re: Missing FiOS router?

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See I told you it was too soon.

but you received it and that is all that matters.

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