Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Mistaken FIOS Shutoff -- Having trouble getting service restored

Reply
JCAreaMan
Contributor
Contributor
Posts: 1
Registered: ‎03-28-2018

Mistaken FIOS Shutoff -- Having trouble getting service restored

Message 1 of 2
(480 Views)

A verizon tech shut off our FIOS service when he or she mistook an adjacent apartment for ours.  Verizon has acknowledged that this was their error, but our service has been off since 3/22/2018. Someone just needs to come out and reconnect a cable or flip a switch.  They did not come into the unit when they shut it off, and they do not need access to the unit to turn it back on. I have spent at least 4 hours on hold or talking to tech support to have Verizon's error corrected, and now I'm seeing a text indicating that no tech will be able to come out until Saturday when we will be out of town.  Does anyone have any experience or advice on escalating this service issue with Verizon?  This was their mistake, and I get that those happen, but it seems to me that this should be resolved instantly and not in the normal queue of tech support.  I think I should also be compensated with free service for the time I have spent helping resolve this issue.  Seriously, anyone else have an issue like this?  

1 REPLY 1
GaryDM
Moderator Moderator
Moderator
Posts: 2,065
Registered: ‎07-06-2016

Re: Mistaken FIOS Shutoff -- Having trouble getting service restored

Message 2 of 2
(441 Views)
This issue has been escalated to a Verizon agent.
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.