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Modem mysteriously rebooted

Modem mysteriously rebooted

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Copper Contributor winbatch
Copper Contributor
Posts: 10
Registered: ‎03-22-2019
Message 1 of 5
(539 Views)

Can someone help explain what happened?  I found these logs via myfiosgateway.   (start at bottom).  What's BHR4?

 
Apr 7 11:42:33 2019dhcpdinfo<158>Internet Systems Consortium DHCP Server 4.3.6
Apr 7 11:42:29 2019Systeminfo<142>System is now initialized. Reason unknown soft. Reboot count 3. Running firmware 02.02.00.13 (02.02.00.13_20190124_185930_294ac924_jenkins)
Apr 7 11:42:20 2019Systemdebug<71>BHR4 restart event (soft). Reason: unknown soft
Apr 7 11:42:20 2019Systemdebug<159>BHR4 restart event (soft). Reason: unknown soft
Apr 7 11:42:20 2019Systemdebug<143>BHR4 restart event (soft). Reason: unknown soft
Apr 7 11:42:20 2019Systemdebug<135>BHR4 restart event (soft). Reason: unknown soft
4 REPLIES 4
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,517
Registered: ‎11-04-2008
Message 2 of 5
(537 Views)

BHR stands for broadband home router.

The G1100 is version 4.

BTW, FiOS does not use modems. Only routers.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Copper Contributor winbatch
Copper Contributor
Posts: 10
Registered: ‎03-22-2019
Message 3 of 5
(535 Views)

Sorry, old habits (modem) die hard.  Thanks for translating those terms, though my fundamental question remains unanswered - why did it mysteriously reboot?

Contributor gson516
Contributor
Posts: 4
Registered: ‎08-17-2019
Message 4 of 5
(126 Views)

I have the same problem and see the following in my log file:

 

System is now initialized. Reason reset button. Reboot count 3. Running firmware 02.02.00.16 (02.02.00.16_20190528_022627_9fe6379f_jenkins)

 

No one reset the router so I don't know why this is happening.  Every time it happens I lose my router settings and have to reconfigure them.

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Gold Contributor VII
Gold Contributor VII
Posts: 4,609
Registered: ‎10-18-2016
Message 5 of 5
(104 Views)

@gson516 wrote:

I have the same problem and see the following in my log file:

 

System is now initialized. Reason reset button. Reboot count 3. Running firmware 02.02.00.16 (02.02.00.16_20190528_022627_9fe6379f_jenkins)

 

No one reset the router so I don't know why this is happening.  Every time it happens I lose my router settings and have to reconfigure them.


This is faulty firmware update. Only a fresh or completely new firmware push out should fix the issue. However barring the firmware not the issue it could be a faulty router. Verizon may replace it if you contact them.

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