Verizon has succeeded in forcing the work onto the customer. Infuriating. I refuse to call; robot voice menu layers and inapplicable choices make the customer spend time and effort on the phone. Often wasted, because customer support is too busy. I tried to send a message to billing about payment. Impossible through the billing-and-payments contact link. SO, BILLING, HERE IT IS ----- I mailed a check for $250, for FiOS, in the local post office today. Where are the paper, snail-mail bills you promised me a couple of months ago. Do NOT tell me to go on-line and download the bill. That is making me do the work you promised to do. You promised to send them in the mail.