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Movies buffering during download

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David42
Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎12-15-2009

Movies buffering during download

Message 1 of 3
(676 Views)

I stream movies from Amazon and Netflix. Sometimes the movies pause repeatedly to buffer. Sometimes I get the message that the bandwidth is too slow. Clearly that must happen when too many people are on the node or something like that. At any rate I am not getting the speed for which I am paying. As my contract is up in a few months Verizon is sending me offers to lock in two or three more years. Why would I do that if I am not receiving the advertise service? Verizon needs to fix this problem.

2 REPLIES 2
Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,603
Registered: ‎12-15-2010

Re: Movies buffering during download

Message 2 of 3
(612 Views)

What speed package do you pay for?

Is anyone else trying to use the Internet when you are attempting to stream content within your home?

What is a speed test giving you during these problem periods?

David42
Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎12-15-2009

Re: Movies buffering during download

Message 3 of 3
(607 Views)

My package is 25Mbs. No one else in the home is using the Internet. Once, when I did a speed test the speed was down to 3Mbs. After that issue Verizon sent me the latest router/modem. Have had fewer problems with the new one. I have not checked the speed lately when the probem occurs. I did get the message (bandwidth too low) once. I have an Amazon Fire. Love it.

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