×

Switch Account

Moving--Fios available, but building is pre-set with Comcast.

Moving--Fios available, but building is pre-set with Comcast.

Reply
Highlighted
Contributor dent_alexandra
Contributor
Posts: 1
Registered: ‎12-06-2016
Message 1 of 3
(1,385 Views)

Hello, 

 

I'm planning on moving at the end of January, and I currently am paying for Fios internet. I have paid off my Fios router and want to continue using Verizon Fios, but the apartment building I'm moving into is pre set up for Comcast internet. I checked online and Verizon says Fios is available at the address I'm moving to. I asked my building owner if I could bring my router and have Verizon installed, but they weren't sure, and I think they were nervous about underground installation. Is there anyway to find out in advance if Verizon would be able to install my connection aerially instead? Thanks! 

Alexandra

2 REPLIES 2
Gold Contributor VII
Gold Contributor VII
Posts: 4,785
Registered: ‎10-18-2016
Message 2 of 3
(1,368 Views)

@dent_alexandra wrote:

Hello, 

 

I'm planning on moving at the end of January, and I currently am paying for Fios internet. I have paid off my Fios router and want to continue using Verizon Fios, but the apartment building I'm moving into is pre set up for Comcast internet. I checked online and Verizon says Fios is available at the address I'm moving to. I asked my building owner if I could bring my router and have Verizon installed, but they weren't sure, and I think they were nervous about underground installation. Is there anyway to find out in advance if Verizon would be able to install my connection aerially instead? Thanks! 

Alexandra


The problem with multiple dwelling units is most times the building has a deal with one company or another cable or Fios and that may mean one or the other will be frozen out.

 

i would get the owners permission in advance in writing before Verizon even agrees to any install. I don't believe they install aerial.

 

1-800-VERIZON call and ask.

 

MVP CRobGauth MVP
MVP
Posts: 7,713
Registered: ‎11-04-2008
Message 3 of 3
(1,359 Views)

More than likely, if other services (power, Comcast, phone) are provided underground, then FIOS will as well.

The need for poles to support service is a big issue to run aboveground services.

But all they will do is trench it in. It will still come up on the outside of the building and then be run into the building.

Does anyone in the building have FIOS service now?

Depending on the number of units, there may already be service available in the building, just needing to be hooked up to your unit.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.