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My Bill Does Not Reflect Promotional / Bonus Offer

My Bill Does Not Reflect Promotional / Bonus Offer

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Contributor Stadiumrocks
Contributor
Posts: 2
Registered: ‎03-25-2016
Message 1 of 3
(658 Views)

I placed an order online for FIOS Double Play (TV Essential and 100/100 Quantum Internet) for $59.99/month for 2 years with 2 years agreement. It's actually for $64.99/month minus $5 monthly bonus discount. However when the bill came it did not reflect the $5 bonus discount. I have the screenshot of the offer however I don't see a way to attach files here.

 

Anybody else experiences the same?

 

I haven't called Verizon yet. I need to see that this is common with Verizon offer.

 

 

 

Thank you in advance.

 

 

Eddy

2 REPLIES 2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,705
Registered: ‎11-04-2008
Message 2 of 3
(618 Views)

This is a peer to peer support forum.

You will need to contact customer service to see what the issue is.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Contributor Stadiumrocks
Contributor
Posts: 2
Registered: ‎03-25-2016
Message 3 of 3
(402 Views)

Thanks for your suggestion. I just needed to know that this practice was common (not honoring an offer).

 

Yes, I just contacted FIOS rep. via telephone (I can't find a way to email them so I can attach the screenshot of the offer). She's not in anyway being helpful. She just asked me why I believed that I should get that offer ($5 bonus monthly discount via bill credit for 24 consecutive months). Because the offer was there when I placed the order. And she just said no I would not get that.

 

I should have not switched from Comcast. So much for for a "good service" from Verizon.

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