I have a new FIOS Quantum Gateway G1100 with a new firmware update including guest Wi-Fi. When I try to use the My FIOS App on my iPad Air 2 and then access the Router and Wi-Fi information I get an error message unable to retrieve Wi-Fi Details. When I try to manage the FIOS Quantum Gateway I get an error message IPAddress Missing for VZID. I'm also unable to access any of the router settings from this app and nothing happens when tap the > symbol.
Make sure you have the latest version of the MyFios app. It's version 126.96.36.199, which you can find on the "App Settings" menu or in the App Store's update page. Updates are handled through the App Store.
I have Version 188.8.131.52 which was just released today and still have the same issue. I'm using iPad Air 2 Wi-Fi with iOS 8.1.3. I get Server Error Response IPAddress missing for the VZID when syncing with router.
Ah, that App update just reached my iPhone overnight. It works fine for me.
Do you have any networking equipment attached between your router and ONT?
I'm still having the same issue with My FIOS v4.0.1 on the iPad Air 2 running iOS 8.2. Is this an iPad specific issue as I don't have an iPhone? Can anyone else with an iPad reproduce the issue and try with the iPhone to see if it's an iPad specific issue? This is a universal app but the App Store says this app is optimized for iPhone 5.