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My FIOS App for iOS and FIOS Quantum Gateway

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Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎08-14-2013

My FIOS App for iOS and FIOS Quantum Gateway

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I have a new FIOS Quantum Gateway G1100 with a new firmware update including guest Wi-Fi.  When I try to use the My FIOS App on my iPad Air 2 and then access the Router and Wi-Fi information I get an error message unable to retrieve Wi-Fi Details.  When I try to manage the FIOS Quantum Gateway I get an error message IPAddress Missing for VZID.  I'm also unable to access any of the router settings from this app and nothing happens when tap the > symbol.

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Gold Contributor VI Gold Contributor VI
Gold Contributor VI
Posts: 1,564
Registered: ‎12-02-2012

Re: My FIOS App for iOS and FIOS Quantum Gateway

Message 2 of 8
(4,379 Views)

Make sure you have the latest version of the MyFios app.  It's version 3.9.2.10, which you can find on the "App Settings" menu or in the App Store's update page.  Updates are handled through the App Store.

 

Enjoy.

 

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Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎08-14-2013

Re: My FIOS App for iOS and FIOS Quantum Gateway

Message 3 of 8
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I have Version 3.9.3.4 which was just released today and still have the same issue.  I'm using iPad Air 2 Wi-Fi with iOS 8.1.3.  I get Server Error Response IPAddress missing for the VZID when syncing with router.

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Gold Contributor VI Gold Contributor VI
Gold Contributor VI
Posts: 1,564
Registered: ‎12-02-2012

Re: My FIOS App for iOS and FIOS Quantum Gateway

Message 4 of 8
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Ah, that App update just reached my iPhone overnight.  It works fine for me.

 

Do you have any networking equipment attached between your router and ONT?

 

 

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Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎08-14-2013

Re: My FIOS App for iOS and FIOS Quantum Gateway

Message 5 of 8
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I still get error message IPAddress missing for the VZID from CDCT during sync with router in My FIOS v3.9.4.1.  What does VZID and CDCT mean?

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Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎08-14-2013

Re: My FIOS App for iOS and FIOS Quantum Gateway

Message 6 of 8
(4,071 Views)

I'm still having the same issue with My FIOS v4.0.1 on the iPad Air 2 running iOS 8.2.  Is this an iPad specific issue as I don't have an iPhone?  Can anyone else with an iPad reproduce the issue and try with the iPhone to see if it's an iPad specific issue?  This is a universal app but the App Store says this app is optimized for iPhone 5.

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Copper Contributor
Copper Contributor
Posts: 12
Registered: ‎02-18-2017

Re: My FIOS App for iOS and FIOS Quantum Gateway

Message 7 of 8
(547 Views)

I have the same issue. I never had this problem with Cablevision

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Moderator Moderator
Moderator
Posts: 9,777
Registered: ‎03-18-2013

Re: My FIOS App for iOS and FIOS Quantum Gateway

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As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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