My Folder - Mail in folders but cannot access

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Contributor
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Posts: 1
Registered: ‎02-06-2010

My Folder - Mail in folders but cannot access

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I transfered email to my folders and it shows that the mail count.  Yet I cannot access them when I select he folder.

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Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: My Folder - Mail in folders but cannot access

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You have to access your folders from the My Folders section on the left-hand side, not the folder management page. You can't access any folders directly from the folder management page.

 

If the section is collapsed (meaning you see the My Folders heading but not your folders underneath it), try clicking on the little arrow next to it. (Should look like a triangle that is pointing towards the heading when collapsed, and pointing down when expanded.)

 

Hope this helps!

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