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My G1100 Router Won't Do Anything

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Contributor
Contributor
Posts: 1
Registered: ‎12-15-2018

My G1100 Router Won't Do Anything

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Help me please,

   My G1100 router won't do anything, red globe, no green lights on back, I have an ActionTec Router from Verizon that I previously purchased, how can I get the old one to work so I can be sure the router is the problem? Thanks for any help you can give.

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Gold Contributor VII
Gold Contributor VII
Posts: 4,990
Registered: ‎10-18-2016

Re: My G1100 Router Won't Do Anything

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Two things.

you can simply unplug the Quantum router and plug in the older router.

i have read lately you no longer have to release the dhcp lease prior to plugging in another router.

 

secondly call 1-800-VERIZON and have them first troubleshoot and reset on their end.

if they find it’s a bad router they can get you a replacement quickly. You could go to a local Fios store if one is available in your area and swap it out.

let Verizon check it out first. It may not be the router.

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