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My Router Has either no light for the Internet(globe) or has a Amber/orange light. Pls help

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direblack
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Posts: 2
Registered: ‎04-30-2016

My Router Has either no light for the Internet(globe) or has a Amber/orange light. Pls help

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when I have no light at all it will say coax status: Disconnected even though I have it plugged in.

when I have the orange/Amber lights, it will say coax status Connecting, it will stay that way, when I go into network connections with the Amber/ orange lights

it will be like one life these and they will switch automatically 

 

network- connected

broadband connection- connected

wan PPPoE- connecting

It will automatically switch to this

 

netowrk- connected

broadband connection- waiting for dhcp lease

wan PPPoE- disconnected

 

i have no ip when I go into broadband connection settings

 

i have already tried resetting my router

and all the basic stuff.

 

with no internet light I wan coax also has no light

 

4 REPLIES 4
CRobGauth
Platinum Contributor III Platinum Contributor III
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Posts: 7,978
Registered: ‎11-04-2008

Re: My Router Has either no light for the Internet(globe) or has a Amber/orange light. Pls help

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(11,138 Views)

What is the status of the lights on your ont?


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direblack
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Contributor
Posts: 2
Registered: ‎04-30-2016

Re: My Router Has either no light for the Internet(globe) or has a Amber/orange light. Pls help

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(11,124 Views)

Current status no internet light, only lights that are on are power, wifi and lab coax

 

viafax999
Gold Contributor VII Gold Contributor VII
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Posts: 2,159
Registered: ‎11-10-2009

Re: My Router Has either no light for the Internet(globe) or has a Amber/orange light. Pls help

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(11,003 Views)

@direblack wrote:

Current status no internet light, only lights that are on are power, wifi and lab coax

 


reboot the ont.

disconnect the battery backup and disconnect the power connection.  wait a couple of minutes and reconnect them both.

 

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,978
Registered: ‎11-04-2008

Re: My Router Has either no light for the Internet(globe) or has a Amber/orange light. Pls help

Message 5 of 5
(11,000 Views)

The status lights you gave were for your router.

Try the reboot as listed above.

If that doesn't work, go to your ONT (big box where your coax terminates) and check the status lights inside.


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