Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

My download speed sucks...

Reply
Stagent
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎06-19-2017

My download speed sucks...

Message 1 of 2
(963 Views)

This has been a problem since they installed Gigabit. If you do their speed test from their side to the router, its always the same. From the router to my wired desktop, its always different. What i dont understand, and if someone here can explain this to me, is that my upload FAR exceeds my download. Ive never gotten anywhere near gigabit speed on the download side. The most ive ever seen is 750 Mbps, and thats on a good day. My desktop is less than two years old and can handle gigabit, but 4 hours on the line with a tech team and 2 visits from a tech, and im told its my machine and there is nothing they can do because the signal from them to the router is fine. While im still getting better speeds than when i had Optimum, im still not getting what im paying for, which is slightly annoying.

1 REPLY 1
jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,322
Registered: ‎10-18-2016

Re: My download speed sucks...

Message 2 of 2
(905 Views)

Unfortunately Verizon Fios states "up to" it does not guarantee any sustained speeds. 

 

The speed test to their proprietary server will show higher speeds.

 

tests to other sites will have congestion and lost hops etc.

there is not much more you can do that has not already been done.

 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title