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My fios internet is extremely slow.

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Youngsik
Contributor
Contributor
Posts: 1
Registered: ‎02-04-2014

My fios internet is extremely slow.

Message 1 of 2
(1,221 Views)

My fios 50/25


Only early in the morning, the internet speed is usable.

 

The rest of the day, the internet speed is unstable.

 

After dusk, i can't send emails with attached files like an image file.

 

The connection is lost.

 

I tested my internet speed as shown below.

 

When I tested my internet speed from verizon, lot of time there was an error message that said 'test timed out'.

 

I tried all the different servers.

 

Sometimes the test is an success but the speed is very slow.

 

I installed the optimizer tool and did all the other options like resetting the router, checking the wire, etc.

 

I used the internet for over 15 years but I can't solve this problem myself.

 

 

 

 

 

verizonspeed.jpg

1 REPLY 1
iDShaDoW703
Nickel Contributor
Nickel Contributor
Posts: 35
Registered: ‎08-25-2012

Re: My fios internet is extremely slow.

Message 2 of 2
(1,214 Views)

I'm having the same problem after dealing with support for about a month now with no resolution.

 

It's likely a PON card issue and it's a task in and of itself to get the Network Engineers or Tier 2 guys to accept that it is an issue and to take the steps necessary to fix it.

 

They will definitely wanna check the router, ONT, circuit, and other things first though so be ready for that.

 

Forum support team has created a ticket with them and I'm still waiting to hear back.

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