I have been trying to get customer support on the new upgrade that was done on Tuesday. Soon after the new router was fixed, we lost the internet service. I found a solution on my on, temporarily it is fixed and we are now connected. The problem is still unresolved. Can someone call me so we can explain the problem, please help with the wiring issue by providing an appointment at the date we can be queued.
While a Verizon employee may occasionally post here, this community is meant mainly for peer-to-peer support. If you need to talk to a Verizon representative, you should contact customer service directly.