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My home has the medical emergency sytem, Lifeline, which doesn't work over FIOS.

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Beatrice123
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Registered: ‎09-01-2012

My home has the medical emergency sytem, Lifeline, which doesn't work over FIOS.

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I currently only have Verizon basic phone service over copper wire in my home.  What options do I have to add Internet service without changing my phone to FIOS?  Can I have copper wire phone service and FIOS Internet service?  This must be a common issue for many seniors that have the Lifeline medical emergency system in their homes.  

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mattheww
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Posts: 668
Registered: ‎10-26-2008

Re: My home has the medical emergency sytem, Lifeline, which doesn't work over FIOS.

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There is no technical reason FiOS Internet/Television cannot co-exist with wireline telephone service. I had both Wireline Telephone Service, and FiOS Internet/Television for several years, dropping the wireline service in favor of Vonage earlier this year. At the time I had my FiOS installation I asked about converting the wireline service to FiOS without Digital-Voice, and Verizon declined, so my  telephone service remained over the copper pair.

 

FiOS telephone service involves provisioning the ONT, and running the telephone wires from the ONT to the Network Interface Box  or connection block (If you service is very old, you don't have a Network Interface Box.). If they don't run the wire and provision your ONT, your telephone service remains wireline.

 

Verizon does offer Internet/Television service as a bundle, but you can get just Internet service if that is all you want.

Smith6612
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Posts: 7,574
Registered: ‎12-15-2010

Re: My home has the medical emergency sytem, Lifeline, which doesn't work over FIOS.

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Short answer: Yes.

 

Let Verizon know that you have a specific need to remain on the copper. They're going to try to move you to FiOS for phone service. Ideally, it should work fine with any system, including the Lifeline/LifeAlert units but not always, especially with 10 digit dialing. Verizon generally allows folks who have a Medical or a Legal reason to remain on a copper line to keep their copper line despite having FiOS service.

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