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My next door neighbor can get fios but i cant?

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Smarties
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Registered: ‎01-24-2020

My next door neighbor can get fios but i cant?

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So for several years I have been checking and rechecking FIOS availability while my neighborhood is being built.   I watched as the Verizon trucks came in and laid conduit through peoples yards, causing quite a stir, and neighbors around me all getting hooked up for service.  Current, what appears to be 75%, of my neighborhood is hooked up for FIOS internet/TV but i'm still not able to get it.  The house right next door, 10" away, can get it.   I have done spot checking and it seems that only a line of houses in my hood can't get it.  I have conduit laid to the juncion box, installed it when the house was built, but still, no glass for FIOS.   What do I need to do to get someone to just look over my case and tell me why?  Doesn't make sense.

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CRobGauth
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Posts: 7,961
Registered: ‎11-04-2008

Re: My next door neighbor can get fios but i cant?

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Have you tried to contact support (I800Verizon or twitter @verizonsupport) to see if they can provide service?

Do you have Verizon phone (not cell) service?

I have heard that sometimes ordering phone service can get things rolling to start FIOS (they don't want to run copper)


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

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CRobGauth
Platinum Contributor III Platinum Contributor III
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Posts: 7,961
Registered: ‎11-04-2008

Re: My next door neighbor can get fios but i cant?

Message 2 of 4
(712 Views)

Have you tried to contact support (I800Verizon or twitter @verizonsupport) to see if they can provide service?

Do you have Verizon phone (not cell) service?

I have heard that sometimes ordering phone service can get things rolling to start FIOS (they don't want to run copper)


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

View solution in original post

Aahmed
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Posts: 2
Registered: ‎08-21-2020

Re: My next door neighbor can get fios but i cant?

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Having exactly same problem, literally next door has but not me 


@CRobGauth wrote:

Have you tried to contact support (I800Verizon or twitter @verizonsupport) to see if they can provide service?

Do you have Verizon phone (not cell) service?

I have heard that sometimes ordering phone service can get things rolling to start FIOS (they don't want to run copper)


 

LawrenceC
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Registered: ‎03-18-2013

Re: My next door neighbor can get fios but i cant?

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This thread will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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