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My ping is only normal at night.

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szymiszymi
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎01-27-2013

My ping is only normal at night.

Message 1 of 6
(1,280 Views)

Hello.

I was very excited when I heard that FIOS gonna be available in my area. At start it worked fine, but right now I get the worst pings I ever had with any internet. What's funny my ping is only bad when I'm playing games and it is most important for me, because I like to play over the internet. I tried various things, and none of them worked. Guys at customer service are not able to help me either. I'm really dissapointed.

 

When I try to connect to europe I get pings as high as 220. Of course you can say that's servers issues, distance etc., but how can you explain this? During the day I pick for example Luxembourg - from speedtest.net I get ~100ms, in game I get ~220ms and it goes DOWN at night to ~100ms. What's funny I ping ~100ms to Stockholm whole day which is further away from me. I tried various servers and 2 games to make sure it's not game issue and it's not.

 

I'm living in USA, but I'm from Europe and I have many long time friends there. I want to play with them, especially when I know it should be working just fine. With TWC I never had problems like this, of course it's shaky by itself, but other than that my ping was always stable and I was always around ~100ms on Europe. Kinda funny the main reason I switched to Verizon is not working at all. I hope anybody can help me with this.

 

BTW my internet is 73/35 and my TWC was 15/1.

 

Tracerts:

To LoL Europe East server:

Tracing route to FRAG1N4SVR182 [95.172.70.182]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 6 ms 9 ms 8 ms L100.NYCMNY-VFTTP-245.verizon-gni.net [70.104.13
5.1]
3 11 ms 14 ms 11 ms G1-14-2-0.NYCMNY-LCR-21.verizon-gni.net [130.81.
217.116]
4 12 ms 9 ms 9 ms so-11-0-0-0.NY325-BB-RTR1.verizon-gni.net [130.8
1.151.222]
5 10 ms 9 ms 9 ms 0.so-0-0-0.XT1.NYC4.ALTER.NET [152.63.1.41]
6 11 ms 15 ms 15 ms TenGigE0-4-4-0.GW8.NYC4.ALTER.NET [152.63.18.202
]
7 138 ms 136 ms 136 ms tinet-gw.customer.alter.net [152.179.72.122]
8 234 ms 224 ms 220 ms xe-0-0-1.fra23.ip4.tinet.net [141.136.110.121]
9 209 ms 210 ms 206 ms internap-gw.ip4.tinet.net [77.67.73.166]
10 * * * Request timed out.

 

To LoL Europe West server:

Tracing route to 95.172.69.84 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 10 ms 8 ms 9 ms L100.NYCMNY-VFTTP-245.verizon-gni.net [70.104.13
5.1]
3 10 ms 11 ms 12 ms G1-14-2-0.NYCMNY-LCR-21.verizon-gni.net [130.81.
217.116]
4 11 ms 10 ms 8 ms so-11-0-0-0.NY325-BB-RTR1.verizon-gni.net [130.8
1.151.222]
5 11 ms 9 ms 9 ms 0.so-0-0-0.XT1.NYC4.ALTER.NET [152.63.1.41]
6 17 ms 12 ms 15 ms TenGigE0-4-1-0.GW8.NYC4.ALTER.NET [152.63.21.69]

7 142 ms 138 ms 132 ms tinet-gw.customer.alter.net [152.179.72.122]
8 267 ms 264 ms 258 ms xe-7-3-2.fra23.ip4.tinet.net [141.136.110.97]
9 214 ms 216 ms 232 ms internap-gw.ip4.tinet.net [77.67.73.166]
10 internap-gw.ip4.tinet.net [77.67.73.166] reports: Destination host unreach
able.

 

To DOTA 2 Europe West:

Tracing route to 146.66.154.117 over a maximum of 30 hops

1 <1 ms 1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 6 ms 8 ms 9 ms L100.NYCMNY-VFTTP-245.verizon-gni.net [70.104.13
5.1]
3 9 ms 11 ms 15 ms G1-14-2-0.NYCMNY-LCR-22.verizon-gni.net [130.81.
217.118]
4 9 ms 9 ms 9 ms so-3-1-0-0.NY5030-BB-RTR2.verizon-gni.net [130.8
1.199.12]
5 12 ms 9 ms 9 ms 0.so-0-0-0.XT2.NYC4.ALTER.NET [152.63.17.21]
6 11 ms 14 ms 12 ms TenGigE0-5-1-0.GW8.NYC4.ALTER.NET [152.63.21.73]

7 136 ms 135 ms 131 ms tinet-gw.customer.alter.net [152.179.72.122]
8 226 ms 217 ms 218 ms xe-10-1-0.fra60.ip4.tinet.net [141.136.109.249]

9 226 ms 229 ms 236 ms valve-gw.ip4.tinet.net [77.67.74.170]
10 228 ms 224 ms 215 ms 146-66-154-227.valve.net [146.66.154.227]
11 * * * Request timed out.

 

To DOTA 2 Europe East:

Tracing route to 146.66.155.82 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 10 ms 8 ms 10 ms L100.NYCMNY-VFTTP-245.verizon-gni.net [70.104.13
5.1]
3 14 ms 13 ms 10 ms G1-14-2-0.NYCMNY-LCR-21.verizon-gni.net [130.81.
217.116]
4 9 ms 9 ms 9 ms ae0-0.NY325-BB-RTR1.verizon-gni.net [130.81.209.
102]
5 8 ms 9 ms 9 ms 0.so-0-0-0.XT1.NYC4.ALTER.NET [152.63.1.41]
6 12 ms 9 ms 9 ms GigabitEthernet6-0-0.GW1.NYC4.ALTER.NET [152.63.
20.49]
7 68 ms 30 ms 33 ms teliasonera-test.customer.alter.net [157.130.255
.206]
8 35 ms 36 ms 102 ms nyk-bb2-link.telia.net [213.155.130.244]
9 136 ms 133 ms 131 ms ffm-bb2-link.telia.net [213.155.135.62]
10 150 ms 152 ms 152 ms win-bb2-link.telia.net [80.91.246.31]
11 152 ms 157 ms 150 ms win-b4-link.telia.net [213.155.133.77]
12 149 ms 151 ms 152 ms valve-ic-156665-win-b4.c.telia.net [195.12.255.1
86]
13 157 ms 163 ms 157 ms 146.66.155.227
14 * * * Request timed out.

 

And finally <drumroll> Verizon speed test:

 

   Speed Test for the North East (NY - New York) region

   All done! Review your speed test results below or see more details

Your download
speed is

44.303 Mbps
Your upload
speed is

37.397 Mbps
 
and the second one:
 
Speed Test for the North East (NY - New York) region

   All done! Review your speed test results below or see more details

Your download
speed is

50.42 Mbps
Your upload
speed is

37.178 Mbps
5 REPLIES 5
Smith6612
MVP MVP
MVP
Posts: 7,583
Registered: ‎12-15-2010

Re: My ping is only normal at night.

Message 2 of 6
(1,190 Views)

Dota 2 and LoL :3 (PC gamer within me waves hi!)

 

Looks like you're biting an issue with the Inteliquent (Tinet.net) peering router between Verizon and Inteliquent. There's another thread mentioning similar issues with another set of folks who are trying to reach a server that needs to route over that location in New York City. What this means is, while the problem isn't so much Verizon's, it's an issue with how much bandwidth Inteliquent is purchasing from Verizon for peering onto their network. They need to purchase more bandwidth in this case or get a beefier router if it's the problem. If not, it's possible it's a load balancing issue that needs to be corrected in which case that is something both Inteliquent and Verizon must work together on. Some users have noted that by changing your IP address, you get a cleaner route, although not perfect, it's better.

 

As for Telia, looks like something is in fact up with your route between Verizon's backbone and the Telia peering router. This could very well be what I mentioned above: Either bandwidth constraint between the two partners or a load balancing issue in this case between circuits/routers. Here's a similar trace from my DSL connection:

 

 

Tracing route to 146.66.155.82 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.3.1
  2     7 ms     7 ms     6 ms  10.41.15.1
  3     7 ms     6 ms     7 ms  P1-0.BFLONY-LCR-02.verizon-gni.net [130.81.195.222]
  4    19 ms    19 ms    43 ms  so-3-0-0-0.NY325-BB-RTR2.verizon-gni.net [130.81.28.136]
  5    19 ms    18 ms    18 ms  0.so-4-0-2.XT2.NYC4.ALTER.NET [152.63.1.57]
  6    19 ms    19 ms    18 ms  GigabitEthernet5-0-0.GW1.NYC4.ALTER.NET [152.63.20.101]
  7    19 ms    19 ms    18 ms  teliasonera-test.customer.alter.net [157.130.255.206]
  8    20 ms    19 ms    19 ms  nyk-bb2-link.telia.net [213.155.130.244]
  9   121 ms   122 ms   122 ms  ffm-bb2-link.telia.net [213.155.131.148]
 10   134 ms   133 ms   133 ms  win-bb2-link.telia.net [213.155.133.57]
 11   140 ms   140 ms   148 ms  win-b4-link.telia.net [213.155.133.77]
 12   134 ms   134 ms   172 ms  valve-ic-156665-win-b4.c.telia.net [195.12.255.186]
 13   140 ms   140 ms   142 ms  146.66.155.227
 14     *        *        *     Request timed out.
 15  ^C

 

 

Obviously much cleaner, it's going over some different interfaces (a factor!) and much cleaner.

 

Without getting to know what exactly is going on between Verizon and the other bandwidth providers, it's honestly hard to troubleshoot without some reverse traces and aggregated data from multiple connections/IPs.

 

 

Now your speed tests do seem a bit low. Make sure you're on a Wired connection while running those as with 75Mbps you might be pushing the capabilities of your Wireless link, and if you could try http://testmy.net/ for some results. Use the server selector at the top and run a test against all four options and then supply some results. Flash tests can be a bit iffy.

szymiszymi
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎01-27-2013

Re: My ping is only normal at night.

Message 3 of 6
(1,179 Views)

For some reason I can't edit previous post, speedtest.net test is completely fine so I'm not that worried about it, but yeah I've looked around and I see many people have same issue. My FIOS DOTA2 friend has same issues so it's not on my end at least 😛 We will see how it turns out.

Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: My ping is only normal at night.

Message 4 of 6
(1,095 Views)

Sorry for your troubles outside of the Verizon network. Anytime you need assistance with your service, please reach out and make a post. We will be more than glad to take a look and help where we can.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

szymiszymi
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎01-27-2013

Re: My ping is only normal at night.

Message 5 of 6
(1,077 Views)

Thank you for nothing. The thing is only Verizon thinks it's not their issue.

 

szymiszymi
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎01-27-2013

Re: My ping is only normal at night.

Message 6 of 6
(1,048 Views)

I have no idea what happened, but pings went down a bit as of yesterday. I will be monitoring this issue to check, if it really stabilized.

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