quick menu

NEED HELP! Connecting to Fios internet

NEED HELP! Connecting to Fios internet

Contributor EpicGerald
Posts: 1
Registered: ‎01-10-2019
Message 1 of 2

Hi, I've been requesting Verizon to set-up internet for over a month and all customer service does is put me thru loops contacting the regular customer service line. I have tried requesting service thru the notifications portal and reached out to customer service to put a ticket in but it's taking way too long and I need to move into my home ASAP. I've confirmed the Condo right next to me have connection to Fios as well as other new construction homes on the same block. Can someone please tell me how i can connect to an enginner to escalate this issue?

Moderator Moderator
Posts: 8,640
Registered: ‎03-18-2013
Message 2 of 2

Hi EpicGerald,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.

My Verizon

  • Add or Change Plan
  • Suspend My Service
  • Apps


Watch Fios