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NEW Promised Upload Speed is only HALF the Download Speed

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Dan999_
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Contributor
Posts: 2
Registered: ‎08-07-2014

NEW Promised Upload Speed is only HALF the Download Speed

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Apparently, our local FiOS office didn't get the memo... I was thrilled when I received an email from Verizon stating that my upload speed is being increased to match my download speed. Unfortunately, after two days of testing, my upload speed has only been averaging HALF my download speed (i.e. only getting 15/7.5 rather than the promised 15/15). Anyone else in the Tampa Bay area experiencing this?

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LawrenceC
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Posts: 10,696
Registered: ‎03-18-2013

Re: NEW Promised Upload Speed is only HALF the Download Speed

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Hi Dan999_,

 

Can you please recheck your speeds and post back to let us know what you are currently getting?

Dan999_
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Posts: 2
Registered: ‎08-07-2014

Re: NEW Promised Upload Speed is only HALF the Download Speed

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(588 Views)

Just ran tests using speedtest.net -- 8/7/14 9:30 PM

 

Server 1: Tampa FL - Hivelocity Hosting -- DL 16.91 Mbps / UL 7.91 Mbps

Server 2: Tampa FL - Rapid Systems -- DL 12.51 Mbps / UL 7.07 Mbps

 

Smith6612
Platinum Contributor III Platinum Contributor III
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Posts: 7,562
Registered: ‎12-15-2010

Re: NEW Promised Upload Speed is only HALF the Download Speed

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(585 Views)

Your ONT might not be provisioned right. A few people on DSLReports have noted seeing some issues with provisioning after the symmtrical speed upgrade was applied. Verizon should be able to get this fixed right up for you.

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