I work from home so my internet is CRITICAL. Last night, I tried to put in an order to move my service on Feb 21 to a new apartment that I am moving too. This process was a bit buggy, but it seemed like I finally got it to work. My wifi/internet has been CUT OFF at my current address as soon as that order got placed. I have been on hold for over an hour trying to get a tech to even talk to (after having to actually google a customer support number because the number that was provided didn't work for Fios, was told was out of business hours even though I wasnt) The order for service now shows my current address as the service address to hook up service on Feb 21, even though I have been paying at that address for over a year.
1) I don't have internet service now - I HAVE TO WORK
2) I can't get ahold of anyone in any reasonable manner or time
3) I need to reinstate service at my current address
4) If I consider working with you again, I need to set up service for my future address
I AM SO FRUSTRATED.
You're talking mostly to other customers here. Verizon might step in and connect you with a support agent. If you don't want to wait to see if that happens, try @Verizon on Twitter or the Verizon Direct forum on DSL Reports:
https://www.dslreports.com/forum/vzdirect
On another note, if your internet service is business critical, you might want to consider a business account. It's my understanding that business accounts get a dedicated support team. Something you might want to look into after you get this sorted out.
Good Luck.
Hi CStella,
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