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NO HELP WITH ROUTING ISSUES FROM VERIZON

NO HELP WITH ROUTING ISSUES FROM VERIZON

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Contributor Yan
Contributor
Posts: 1
Registered: ‎12-12-2013
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Spend 2 hours with technical support to no avail. Have routing issues where I can’t get from my FIOS residential account to remote web site abroad. Trace route fails at so-0-0-0.XT1.AMS2.ALTER.NET [146.188.14.209]. FIOS technical support is incapable of doing any troubleshooting beyond basic customer premises equipment, refusing to escalate the case to network engineering team. I was basically told by FIOS tech support supervisor {edited for privacy} that this is not Verizon’s problem and no help will be provided. What is even more frustrating that Verizon agents are not capable of receiving emails from customers with details such as trace route.

Is there anyone at Verizon monitoring this and able to help? Just in case, ticket number that I have with Verizon is {edited for privacy}

 

Here is trace route details.

 

tracert 212.44.136.226

Tracing route to brserv.bridgetour.ru [212.44.136.226]
over a maximum of 30 hops:

  1     1 ms    <1 ms     1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2    12 ms     9 ms     9 ms  L100.BSTNMA-VFTTP-71.verizon-gni.net [98.118.28
1]
  3    16 ms    19 ms    19 ms  G0-6-4-1.BSTNMA-LCR-21.verizon-gni.net [130.81.
75.132]
  4    45 ms    15 ms     8 ms  ae3-0.BOS-BB-RTR1.verizon-gni.net [130.81.151.6
]
  5    19 ms    19 ms    19 ms  0.xe-3-2-0.IL1.NYC9.ALTER.NET [152.63.26.81]
  6    21 ms    19 ms    19 ms  0.ge-1-2-0.IL1.NYC12.ALTER.NET [152.63.26.86]
  7   107 ms   108 ms   107 ms  so-0-0-0.XT1.AMS2.ALTER.NET [146.188.14.209]
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.

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