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Need a rep to contact me somehow (Worst customer service ever)

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tonekneeo
Contributor
Contributor
Posts: 1
Registered: ‎04-10-2019

Need a rep to contact me somehow (Worst customer service ever)

Message 1 of 5
(919 Views)

I need a rep to contact me via my email or on my account somehow. I do not have phone service and limited email access where I am. It's 2019, get an email support option.

4 REPLIES 4
jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,295
Registered: ‎10-18-2016

Re: Need a rep to contact me somehow (Worst customer service ever)

Message 2 of 5
(914 Views)

@tonekneeo wrote:

I need a rep to contact me via my email or on my account somehow. I do not have phone service and limited email access where I am. It's 2019, get an email support option.


No email. But go here and get better service

https://www.dslreports.com/forum/vzdirect

 

These are real verizon media service representatives and have a great track record in taking care of customer issues.

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,978
Registered: ‎11-04-2008

Re: Need a rep to contact me somehow (Worst customer service ever)

Message 3 of 5
(886 Views)

You can contact support on twitter @verizonsupport.
They are quite responsive and can take your case private to help rectify your issue.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
liveaudio
Contributor
Contributor
Posts: 4
Registered: ‎03-09-2013

Re: Need a rep to contact me somehow (Worst customer service ever)

Message 4 of 5
(802 Views)

Welcome to the club of  disappointed users.   There is nothing about the Verizon service that is worth paying for at prevailing rates. We were stupid enough to sign up for wireless and FiOS and we’re spending $500 a month out of our household for what should be costing $25 maximum. Customer service is nonexistent In any meaningful way.

 

The funniest part is when I called for help they kept warning me that if I were to disconnect service I would have to pay an early termination fee of 350 bucks. That was their advice.

 

 

 

liveaudio
Contributor
Contributor
Posts: 4
Registered: ‎03-09-2013

Re: Need a rep to contact me somehow (Worst customer service ever)

Message 5 of 5
(801 Views)

The amount of time one spends on the phone or online dealing with this horrendous monopoly should be billable.  I will begin tracking the amount of time I spent trying to get them to do their job and sending them invoices each month at my prevailing rates.

 

What they are getting away with is a disgrace.

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