I have been a customer with Verizon fios from last five years. I am trying to escalate one issue with the executive leadership. I tried calling the billing department and it is so frustrating. I even talk to supervisor with no luck. You can check my case details.
Recently, I contacted the customer care with internet issue. They suggested an upgrade. So I signed up for upgrade with 2 years contract. At that point double checked with the customer care that there are no tech visit fees or upgrade fees. They assured it is a self-installation and there are no extra charges. As soon as I upgrade with self-kit my internet stopped working. I called the customer care and they sent the technician. After that I got a bill for tech visit. When I contacted the billing they are not helpful and polite.
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