Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

Need help with ONT after power outage

Reply
Oakitron
Contributor
Contributor
Posts: 1
Registered: ‎06-05-2020

Need help with ONT after power outage

Message 1 of 3
(1,206 Views)

90B51FCC-C68F-4AB9-A3FF-3AD77E3F2AFA.jpeg

Hi everyone, this past Wednesday we had a power outage and after our power was restored, none of my Fios services came back.  I’ve tried all the troubleshooting steps,  including cycling power to the ONT and router. Tech support said they’re not seeing power to the ont, when I’m sure there is.  Only the PWR light is on in the ont. a tech can’t come out until Tuesday, so I’m trying to see if there’s anything else I can do.  Attached is a picture of the ont.

2 REPLIES 2
Edg1
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,954
Registered: ‎06-24-2018

Re: Need help with ONT after power outage

Message 2 of 3
(1,191 Views)

I can’t see the picture until it get approved by the moderator, but it sounds like it might have gotten surged. I’m sure the storm created a backlog of trouble calls which is why they are telling you Tuesday. 


 

Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,573
Registered: ‎12-15-2010

Re: Need help with ONT after power outage

Message 3 of 3
(1,101 Views)

Do you know where the power supply for the ONT lives? Try unplugging it for a few minutes to allow the ONT to drain the capacitors and fully reboot. It's possible there was a blip during the boot-up sequence when power was restored, and the ONT is hung. If your ONT has a battery backup unit with a battery installed, disconnect the battery as well.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title