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Netflix blocked

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Contributor BangMyHead
Contributor
Posts: 2
Registered: ‎03-02-2019
Message 1 of 4
(1,032 Views)

I have been having troubles with Netflix with EVERY device in my home.  All other internet sites work fine but not Netflix.  Yet, I can get Netflix using cellular (so Netflix is up).  I saw other posts on renewing DHCP lease and turning router firewall off but these did not help.  I did a Tracert check and found all devices in my house were getting a one-hop to an Amazon.aws site where it ended. 

 

I called tech support and they told me I had to upgrade my router for another $13 a month to allow Netflix...nope, that makes NO sense since every other site works.  The tech actually encouraged me to switch to another ISP as a solution since I would not upgrade!  Seriously?  I ended the chat and will seriously explore that option based on that level of customer service.

 

I fixed the problem by deselecting auto-DNS in the router and I gave it a primary of Google (8.8.8.8) and secondary of OpenDNS (208.67.222.222).  Boom - Netflix is back in action.  In other words it appears that Verizon's DNS is blocking Netflix.

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Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,517
Registered: ‎11-04-2008
Message 2 of 4
(998 Views)

What were you getting when trying to access Netflix?

I use Auto DNS and watch netflix all the time.


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MVP Edg1 MVP
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Posts: 1,076
Registered: ‎06-24-2018
Message 3 of 4
(963 Views)

Verizon DNS in PA area are also working for Netflix. 

Contributor BangMyHead
Contributor
Posts: 2
Registered: ‎03-02-2019
Message 4 of 4
(909 Views)

I used to watch Netflix all the time too.  I was using Laptop, PC, iPad, phone on wifi, Smart TV...nothing worked on Verizon DNS despite many reboots, troubleshooting, etc.  Until I changed the DNS to Google.  Hmm.

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