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Netflix won't display in HD during peak hours

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anonFios
Bronze Contributor II
Bronze Contributor II
Posts: 132
Registered: ‎01-08-2013

Re: Netflix won't display in HD during peak hours

Message 11 of 16
(1,002 Views)

@jonw747 wrote:
When there's a huge mismatch in data usage between two internet peers, the one using more data is supposed to pay the other. Verizon is not getting paid.

There is ALWAYS a huge mismatch between incoming data to an ISP because paying customers download significantly more than they upload. What you describe concerns Tier1 peering points, not congestion providing data to customers.

Magnertom
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎08-22-2013

Re: Netflix won't display in HD during peak hours

Message 12 of 16
(979 Views)

Well, when I called on Thursday they said they're refer it to a Tier 3 engineer, who'd try to work on their backbone systems, and that they'd call me within 48 hours to update me on the status. Still no call, and somehow it's actually managed to get worse because youtube won't work. They've got another week to fix this until I switch to Comcast.

Magnertom
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎08-22-2013

Re: Netflix won't display in HD during peak hours

Message 13 of 16
(935 Views)

Well, a very nice woman from Verizon gave me a call yesterday afternoon, and said someone from their central office would be monitoring the speeds that I and my neighbors were getting that night to see if there was anything funky going on. This morning, as I'm driving in to work, I spot a Verizon truck working on the utility lines a few blocks south of my apt building. Does this mean they found something and are fixing it? Or was it just regularly scheduled maintenance? They're giving me a call sometime today, so we'll find out soon, true believers!

Magnertom
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎08-22-2013

Re: Netflix won't display in HD during peak hours

Message 14 of 16
(838 Views)

So is anyone else still having trouble with this? I upgraded to 50/25 on the off chance that it might do something, and while my Netflix viewing has been a little better, it still struggles to hold an HD signal for an entire episode of Parks and Rec. I don't know how to figure out if I'm being affected by this whole Verizon/Cogen dispute, or if there's a clog somewhere in Verizon's pipes. I'd call Netflix, but I know that their answer would be to speak to Verizon. Any help would be greatly appreciated!

beetlejuice
Silver Contributor II
Silver Contributor II
Posts: 333
Registered: ‎02-14-2012

Re: Netflix won't display in HD during peak hours

Message 15 of 16
(819 Views)

Only issues I have with Netflix is lip sync. Doesnt happen on everything, but most.

Magnertom
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎08-22-2013

Re: Netflix won't display in HD during peak hours

Message 16 of 16
(772 Views)

Anyone else still having these issues? Now it's happening to me during all hours of the day. I tried to watch an episode of House of Cards last Sunday morning and it started in HD, zoomed down to one bar, and back to HD within the span of five minutes. Speeds on literally everything else was fine.

 

Can you guys at Verizon do something about this sometime soon? Please?

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