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after waiting all day (fgrom 9am - 5;50pm, for the tech to arrive, it turns out that thbe "box" located on a pole a few blocks away; "somehow" my connection (i think he called it a "reservation"?) was replaced by somneone else!!!..translation - "somehow; someway", my connection was manually disconnected and re-connectred to "another household"!!!..how else can they expain a problem at that box that ONLY affected MY household!!!..after nthe tech stated, "well, it could have been any number of terchs at that pole!"... i told the tech that based on the time of my loss of service that the dispatcher should be able to figure out who was up the pole at that time and all he could do was look at me and smile!!!..after two weks of this nonesense i'm about done with fios, unless they can perform some sort of "CPR" to save THIS "patient"; or should i say "IMPATIENT"!!!
I'm sorry to hear about your repair issue. The Verizon Forums is a peer-to-peer support channel in which users help other users. Because your issue appears to need account specific assistance from Verizon, I've copied your message to an employee monitored board, where a Verizon representative can assist you. You will be contacted by email, private message in the Forums and/or the billing telephone number on your Verizon account as soon as possible.
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It's really that bad? I don't know...I don't think it's uncommon to have kinks that have to be worked out when a new Fios or cable service is installed. It has happened to me before but each time, the problem got resolved and I have moved on. We're all familiar with aggravation and stress. Welcome to the club. The way I look at it, nothing can be guaranteed to work out perfectly every time. I just see that as a part of life. Decide whatever you want to do but it sounds like you need to relax and just give it some time.
When I had my Fios installed, I had to get a tech back over to my house because the wiring in my phone jack was messed up. It took me months to understand the Fios voice mail which wasn't explained to me and that I need to have my answering machine turned off so my voice messges don't get scattered, not to mention that I didn't do anything until recently about my Oulook Express still being configured for my old ISP, simply because I just didn't have the time. Several months ago, my STB was replaced because my TV wasn't displaying the picture but then it turned out that the problem was due to a damaged wire in my bedroom closet.
Am I right to say that your problem has now been resolved? What is it that makes this ordeal of yours "beyond awful", like you say? Is it the end of the world?
I don't know....I'm not saying this is you but just in general, sometimes I get confused about why some people post here. Is it to get help with solving a problem or is it just to bellyache?
Sorry if any of this is sounding parental or like I am lecturing because that's not my intention.
This is a support forum and I'm a Verizon customer like you. We're here to help each other as well. I just don't understand how you think you're being taken advantage of or ripped off. I really doubt that anyone was out to get you personally. A lot of sales reps will say anything to get your business. I don't put emphasis on every single thing they say. It sounds like your problem got resolved. I don't know...there aren't too many things that I take personally anymore. I'm not saying that you're bellyaching. I was just trying to help with another perspective.
You could also pick up the phone and speak to a supervisor or manager in customer service to voice your concerns.
There is also the idea exchange if you have an idea or suggestion to post that Fios customers can vote on.
Take it easy.
For two weeks now I don't have interactive guide or VOD, my scheduled recordings are also failing. It was determined the ONT is defective; techs dont have time to come over on Saturday; weekdays noone is available. A few weeks ago the router failed and that they sent me which resolved the issue. Now I'm stuck with no guides on my six stb boxes three with dvr now useless. Don't know what to do.
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