I signed up for Verizon fios 16 days ago, $54.99 with a 2yr contract. I received my self install and a few e-mails, everything was working great until today when the first bill arrived and I'm being charged $64.99 for the service.
I called customer service, mention to them that I never received a copy of my user agreement, verizon never e-mail a receipt for my order that stated I was going to be charged $64.99, the website still says $54.99/month for the service.
Customer Service Rep response was : "There is no evidence you signed up for the $54.99/month plan, we didn't e-mail you any receipts, and all we can do you for is give you that price for 12 months"
I told her it wasn't enough, that I wanted a receipt that showed I signed up for a 64.99 plan which frankly doesn't even exist. I then asked for my service to be cancelled, and I was told I only had 14 days to cancel and today is the 16th day so I would have to pay a termination fee. The bill came in today how can I be accountable for a termination fee on a bill that I'm being overcharged, if I was not made aware of what I was going to be charged ?
How can verizon not send a single e-mail out with the monthly service, or a copy of the user agreement ?
What kind of customer service will not honor a current promotion because of 48 hours ? How can Verizon not have a single piece of document that states what service I signed up for ?
I'm currently on the line, I have been on hold for 1 hour and 57 minutes waiting for a supervisor....
How can I get help on this ? I know I signed up for the $54.99 plan, I'm 100% positive, but verizon sent me no receipts... how can I have proof ?
I feel like I made a huge mistake switching to verizon
