I just moved to Verizon FIOS from Comcast. While the download speed at 10mbs is more consistent and I've had virtually no connectivity issues, I would like to ask the user community for your thoughts on the webmail client and support pages.
My opinion: This is the worst organized site I've ever seen! The webmail page consistently times me out and requires me to log back in after 2-3 minutes - sometimes I get logged off before I finish reading even ONE email. There are at least 3 ways to access the webmail page, and the timeout period seems to vary depending on which link I clicked to get there. I've been booted off while typing a new email (hit the SEND button and was taken back to the login prompt - and lost my data entry in the process). I've literally been logged off within 10 seconds of logging in (just once, but still . . . ). This is driving me nuts - I leave my email up all day and access it several times every hour - and this is almost unusable!
I attempted to contact email support, and after sifting through hundreds of beginner level knowledge base articles and generic 'canned' help topics, I finally found a link to send an email to their support. When I opened that page, I noticed that the email form allows just 70 characters to explain your problem. What can you do in 70 characters? Again, this is nuts. Anyway, I went ahead and typed something like "your support & webmail sites suck, fix 'em", which is about all I had room for. Verizon then auto-replied to my email address with more canned generic tips, but did at least include the option to reply to their email if I had more questions. At that point I typed up a detailed description of the problems with the webmail site. That was a week ago and I've to receive a reply. Let's hear it for professional tech support . . . right . . . .
So to be fair, I'd be interested to know if anyone else has experienced the same issues or knows a way to change the default timeout on the webmail page. Or knows how to get their support to be even a little responsive. Or has an alternative front end for their site. My only alternative is to start using Outlook or OE for my email, which is hardly an altermative.
Meanwhile, my previous provider Comcast has a very organized webmail page which has about a 12 hour default timeout period. That makes a whole lot more sense to me and was much easier to use. I'm a computer security engineer and know what the heck I'm doing on the net. In my opinion, Verizon's webmail and support sites are just unacceptably confusing to navigate and time out waaaayyyy to quickly. Do they have a 'customer enhancement request' link anywhere? Are they looking for useability engineers?
Thanks for hearing my my rant. Comments appreciated.
01-27-2009 02:16 PM
Hi P_fud (interesting name, kinda makes me wonder what it stands for ),
Welcome to the forum.
I use the web email function pretty much only to take a look at the SPAM folder and then delete all of the crap. But I do use it most every day, and I have never, ever been logged off via a timeout. I don't know why, but I haven't. Now, I use the Flash version of the webmail, mqaybe that makes a difference. I have the Preferences set to check my mail only manually, not automatically, and I still don't get logged out.
They way I get to the webmail is this link: http://webmail.verizon.net/signin/.
The Flash version of the webmail client offers a Feedback button which, when clicked, generates an email, so I guess I could send them 10,000 characters if I want to, although I have not actually used it.
If you are not using the Flash version of webmail, maybe if you tried that it would make your experience better.
Hope maybe this helps a little bit....
Verizon FiOS TV, Internet, and phone
IMG 1.6.0, Build 06.89
02-26-2009 11:34 AM
P fud, I feel your frustration. I alerted tech support two years ago regarding the logout issue and they claim its a security measure. Perhaps it is too secure. Verizon webmail is my only complaint with the service, Comcast webmail was much better.
02-26-2009 11:49 AM
I know its annoying and I'm all but sure we'll raise it because well I for one can't type 2k wpm but I'm actually curious "My only alternative is to start using Outlook or OE for my email, which is hardly an altermative." Why would you say its hardly and alternative?
02-26-2009 12:49 PM
02-26-2009 01:01 PM
02-26-2009 02:01 PM - edited 02-26-2009 02:04 PM
02-26-2009 02:47 PM
Personally...I get my verizon messages through gmail! Gmail's interface has been the only webmail I've personally ever liked. If I had to pay for GMail, I would aswell. I've used outlook, thunderbird, and some other one but I'm pretty happy with GMail. They yahoo interface has improved a lot I've noticed...but that's my personal take.
Naturally, we use IBM lotus here at the office use lotus aswell...wish we didnt =/
02-26-2009 05:18 PM
Naturally, we use IBM lotus here at the office use lotus aswell...wish we didn't =/
Yeah I noticed you all use lotus notes. God I hate that program, I don't know why companies still use it.
02-27-2009 01:33 AM
Naturally, we use IBM lotus here at the office use lotus aswell...wish we didn't =/Yeah I noticed you all use lotus notes. God I hate that program, I don't know why companies still use it.
Yea I hate Lotus Notes. Server is run on non Windows platform. Left overs from IBM mainframe computing days. I believe ist's now running on Sun.