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Contributor NEsa
Contributor
Posts: 1
Registered: ‎08-08-2019
Message 1 of 3
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Will the installation guy have a fios modem with him as well b/c the one that was supposed to be delivered to my house never arrived.

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Gold Contributor VII
Gold Contributor VII
Posts: 4,517
Registered: ‎10-18-2016
Message 2 of 3
(203 Views)

@NEsa wrote:

Will the installation guy have a fios modem with him as well b/c the one that was supposed to be delivered to my house never arrived.


They normally have one with them on the truck.

however make sure that the delivery actually was not made and you are responsible for it. I assume you are renting the router?

 

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Gold Contributor II Gold Contributor II
Gold Contributor II
Posts: 1,933
Registered: ‎05-27-2010
Message 3 of 3
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The service technician will likely have a router with them.   However, as mentioned, you should check to see if you were to have received the router in advance or not.   If you were, then you need to track down that shipment as you will be responsible for the equipment (and if the technician installs new router, they will charge you for that device as well -- either purchase or rental).

 

Now, it is possible that if you were arranging new service including television and/or phone that they did not ship any equipment to you as they knew a service technician or "truck roll" would be needed.  In which case, they will show up with everything they need to do your installation.

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