New G1100 wan light off but lan light on

[Mrdogo21]

Hey guys I have a question I just got a new g1100 from Verizon installed today but the wan light is off is that normal I have fios gigabit connection all help would be appreciated 

[jonjones1]

Do you have internet? If you do it could be a faulty bulb.

if you don't then the ethernet is not plugged into the WAN port. Or the router is faulty.

call 1-800-VERIZON to have them handle it.

[CRobGauth]

Clarifying above post:

How is router connected to ONT?
Do you have ethernet from ONT to WAN port of router?

If not, try that first.

[Mrdogo21]

I have a enternet cable from the wan port from my g1100 to my ont on my ont vid Batt fail lights are all off