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New Quantum Gateway/ slow 2.4

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Contributor
Contributor
Posts: 3
Registered: ‎12-22-2014

New Quantum Gateway/ slow 2.4

Message 1 of 9
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I recently installed the new Quantum Gateway and the 2.4 side consistenlty drops signal.

 

The 5.0 band works with no issues. I did not have any wifi problems with the old router, I just wanted a stronger signal and the supposed benefits of having a dual band router.

 

I have tried adjusting the wifi channel from auto to the least used channel. But the same problem occurs, the siganl will just drop for several minutes and then get back to normal.

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Employee Employee
Employee
Posts: 3,192
Registered: ‎04-10-2013

Re: New Quantum Gateway/ slow 2.4

Message 2 of 9
(1,635 Views)

Good morning,

 

Other than the channel change, have you done anything else to the router?  Factory resets, running in home agent to auto fix, etc? 

 

~Eva

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Contributor
Contributor
Posts: 3
Registered: ‎12-22-2014

Re: New Quantum Gateway/ slow 2.4

Message 3 of 9
(1,556 Views)

I haven't done the factory reset. Its strange that just a normal reset fixes it for a while then it goes back to dropping off. I have tried some smaller tweaks like changing the mtu but it didn't seem to change anything.

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Contributor
Contributor
Posts: 3
Registered: ‎12-22-2014

Re: New Quantum Gateway/ slow 2.4

Message 4 of 9
(1,479 Views)

So I did a factory reset and the 2.4 channels still seem slower than I had with the previous router. Should I just return this thing and go back to the advanced router and buy and extender?

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Contributor
Contributor
Posts: 1
Registered: ‎01-13-2015

Re: New Quantum Gateway/ slow 2.4

Message 5 of 9
(1,391 Views)

I have the same issue.  My old "FiOS Advanced W-Fi Router" seemed to have a better range and signal strength.  I am thing of returning this router.

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Contributor
Contributor
Posts: 4
Registered: ‎02-13-2015

Re: New Quantum Gateway/ slow 2.4

Message 6 of 9
(1,275 Views)

MF1970...I purchased the new Quantum Gateway router and I am having the same issue you describe.  My Rev. I Actiontec worked with no problem but I wanted the upgraded speed and range the Quantum Gateway promised.  When I first set up the router it worked great and then within 12 hours or so the 2.4GHz band disconnects and the only way I can get it back is to reset the router.

 

Would you mind sharing with me how you resolved your issue?

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Contributor
Contributor
Posts: 1
Registered: ‎07-25-2016

Re: New Quantum Gateway/ slow 2.4

Message 7 of 9
(792 Views)

I'm getting 80+ Mbps on 5g, but 4-6 Mbps on 2.4.

Is there a way to partition the bandwidth?

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,826
Registered: ‎11-04-2008

Re: New Quantum Gateway/ slow 2.4

Message 8 of 9
(777 Views)

Has nothing to do with that.

Issue is related to WIFI speed.

Unfortunately, a multitude of issues can affect wifi speed.

If you have an android phone, download an app called wifi analyzer.

It can help you optimize the channel of your wifi to improve performance.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,480
Registered: ‎12-15-2010

Re: New Quantum Gateway/ slow 2.4

Message 9 of 9
(750 Views)

There is a one year warranty on the router purchased from Verizon. See if they can Exchange it for you. It's possible the 2.4Ghz radio is bad.

 

If you're able to, run a Wi-Fi Analyzer program which can visualize where your network and other networks are located on the 2.4Ghz channels. It'll help us understand the environment a bit more, since in FiOS areas those 2.4Ghz APs tend to be a bit more chatty.

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