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New Router same as current router

New Router same as current router

Contributor Notjustme
Posts: 2
Registered: ‎02-08-2019
Message 1 of 2

I just renewed for 2 years. Verizon sent me an "upgraded" router. It is not. It is the same as my current one. My old router gets the speed that is I am supposed to go.  How can I return it and not be charged.

Gold Contributor VII
Gold Contributor VII
Posts: 4,776
Registered: ‎10-18-2016
Message 2 of 2

Either return to a local Verizon Fios corporate store. Get a receipt.

or call 1-800-VERIZON and try to get a return label. Again make sure to get a copy of the tracking number so you can know when they received it.

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