so i'm hoping someone here can help. after 2+ hours on the phone with 5+ people in customer service no one can help me even remotely.
I'm a new customer - the previous homeowner had fios. the website shows that i can either have them call cancel or provide a proof of residency document. i've done this but nothing has happened and no one can explain to me who/how etc this gets reviewed.
the technical support person i talked to told me that the order was cancelled because of this. the status online still shows its pending.
obviously the "easy" thing to do here is have the existing customer call to cancel but that's easier said than done.
i'm starting to wonder why i'm trying so hard to sign up for something. if i can't even activate my service without hours of frustration, is it worth it?
this is literally one of my worst customer service experiences of all time.
so the question - how do i get this resolved and is it worth it?
Hi FrustratedInNY2,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
