Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

New triple play bundle price EXTREMELY unfair to recent new customers

Reply
yixiixiy
Contributor
Contributor
Posts: 1
Registered: ‎10-22-2014

New triple play bundle price EXTREMELY unfair to recent new customers

Message 1 of 4
(729 Views)

 

About two and half months ago I signed up for triple play with select TV + phone + 25/25 internet, at a price of $89.99 (was able to bring it down to $79.99 by applying a corporate discount). Just realised that new customer can sign up for a hugely improved service (select TV + phone + QUANTUM 75/75 internet) for only $79.99! At the same time, upgrade price for existing customer like me stands at $99.99 per month, (i.e., an incredible $20.00/month penalty for signing up two months early). 

 

I understand that new deals get updated once in a while, but the pricing is just utterly unfair to existing customers. At least there should be a discounted, if not free, upgrade to match the new offerings for recently signed-on customers. I'm very much disappointed. 

 

A Verizon customer for more than 6 years.

 

 

 

3 REPLIES 3
everydaygirl
Contributor
Contributor
Posts: 2
Registered: ‎10-22-2014

Re: New triple play bundle price EXTREMELY unfair to recent new customers

Message 2 of 4
(719 Views)

i am currently chatting with the rep online right now and have expressed exactly what you stated!!! basically the existing customers are being treated like garbage. it also seems like they will do anything to get new customers and then just dump us loyal customers in the dumpster.

FIOS-Dan
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎08-24-2010

Re: New triple play bundle price EXTREMELY unfair to recent new customers

Message 3 of 4
(704 Views)

Unfair only to the "Recent" new customers? What about the loyal, longstanding customers like me? Once all those special promotional discounts vanish, that $89.95 a month turns into $160 a month. Verizon did recently upgrade my 50/25 internet service to 50/50 for free, but the days I was paying under $100 a month for triple play are long forgotten.

Mrsmisz15
Contributor
Contributor
Posts: 1
Registered: ‎10-23-2014

Re: New triple play bundle price EXTREMELY unfair to recent new customers

Message 4 of 4
(634 Views)
Sounds about right. Verizon refused to keep their contracted price with me when I moved.

I bought the Triple Play in February 2013 for $79.99 for 2 years. I was told that if I moved, which I knew I would at some point in the near future, that the service would move with me.

Moved April 2014, 1 year and 2 months into a 2 year contract. The current price for the triple play was $89.99. They made me sign up for an entirely new 2 year contract at $89.99 and refused to continue my prior contract or give me the price I was paying.

What they fail to tell you is, while you might be able to get the service if you move, you are not allowed to keep your contract, nor are you allowed to end business with Verizon all together without paying fees for ending a contract early. Plus, they force you to start your contract all over again.

I already left Verizon wireless in July for horrible customer service, after 10 years. At the end of this contract, I will again be canning verizon entirely.
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.