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10-22-2014 04:29 PM
About two and half months ago I signed up for triple play with select TV + phone + 25/25 internet, at a price of $89.99 (was able to bring it down to $79.99 by applying a corporate discount). Just realised that new customer can sign up for a hugely improved service (select TV + phone + QUANTUM 75/75 internet) for only $79.99! At the same time, upgrade price for existing customer like me stands at $99.99 per month, (i.e., an incredible $20.00/month penalty for signing up two months early).
I understand that new deals get updated once in a while, but the pricing is just utterly unfair to existing customers. At least there should be a discounted, if not free, upgrade to match the new offerings for recently signed-on customers. I'm very much disappointed.
A Verizon customer for more than 6 years.
10-22-2014 05:07 PM
i am currently chatting with the rep online right now and have expressed exactly what you stated!!! basically the existing customers are being treated like garbage. it also seems like they will do anything to get new customers and then just dump us loyal customers in the dumpster.
Unfair only to the "Recent" new customers? What about the loyal, longstanding customers like me? Once all those special promotional discounts vanish, that $89.95 a month turns into $160 a month. Verizon did recently upgrade my 50/25 internet service to 50/50 for free, but the days I was paying under $100 a month for triple play are long forgotten.
10-23-2014 08:53 AM