×

Switch Account

No Internet Issue

Reply
Contributor Sang
Contributor
Posts: 2
Registered: ‎04-21-2018
Message 1 of 3
(311 Views)

So internet will work fine for a several hours then it would randomly have no internet. All the devices on the internet are still connected but they won't get any internet. This can be solve by rebooting the router each time this happen but is very annoying. I would like to know what the potenial problem is and how to fix this. My current router is the quantum gateway from verizon. All the lights are on when the issue occurs on the router.

2 REPLIES 2
Gold Contributor VII
Gold Contributor VII
Posts: 4,827
Registered: ‎10-18-2016
Message 2 of 3
(286 Views)

@Sangwrote:

So internet will work fine for a several hours then it would randomly have no internet. All the devices on the internet are still connected but they won't get any internet. This can be solve by rebooting the router each time this happen but is very annoying. I would like to know what the potenial problem is and how to fix this. My current router is the quantum gateway from verizon. All the lights are on when the issue occurs on the router.


This can be a bad router. Call 1-800-VERIZON and have them swap it out.

now it could be a bad ONT which means you would need a technician visit. However Fios reps can test your ONT and your router. However if working fine at the time you call it won’t show as non functional. They can send a tech but they may charge you for the visit. Lastly you could remove the Fios junk Quantum Gateway and use your own router in its place. But you will need to release the dhcp from the Quantum and pull the plug immediately before you plug in your own router to test.

if the new router does the same thing then it might be the ONT or bad cabling or a loose cable (ethernet) or even a bad twisted pair. But Verizon can repair that.

 

 

 

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,732
Registered: ‎11-04-2008
Message 3 of 3
(274 Views)

Is it only WiFi or Ethernet connected devices as well.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.