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No bill proration after cancellation

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JHT
Contributor
Contributor
Posts: 1
Registered: ‎07-29-2019

Re: No bill proration after cancellation

Message 11 of 16
(848 Views)

I have the same issue with VZ. Last weekend, when I tried to disconnect the internet service due to unstable serivce, I was told "You may please contact one of our specialists at 844-837-2262 during the hours of 8:00 am – 6:00 pm ET (Mon – Fri) and they would be able to assist you cancel the services". I disconnected the service yesterday(7/29/19), I was told I would be charged for a full billing cycle for only 1 day into the new cycle.

 

I believe many customers have the same experience.

 

jonjones
Platinum Contributor I
Platinum Contributor I
Posts: 5,247
Registered: ‎10-18-2016

Re: No bill proration after cancellation

Message 12 of 16
(832 Views)

this @JHT wrote:

I have the same issue with VZ. Last weekend, when I tried to disconnect the internet service due to unstable serivce, I was told "You may please contact one of our specialists at 844-837-2262 during the hours of 8:00 am – 6:00 pm ET (Mon – Fri) and they would be able to assist you cancel the services". I disconnected the service yesterday(7/29/19), I was told I would be charged for a full billing cycle for only 1 day into the new cycle.

 

I believe many customers have the same experience.

 


This is standard operating procedure. I just cancelled my mother in laws verizon home phone account. Had to fight on the phone with reps who lie and say they cannot cancel the phone service another place does, they denied the port request for switch over on July 6th. citing pending order change, (the port i presume) it took an FCC complaint to get verizon to release the number.

 

Verizon Executive escalations made the port one day after her closing date. Charged her a full month. However she is a attorney, she had them inconvenienced the next day. Via their Albany office on State Street. Verizon decided to return her money back to her form of payment. 

 

You must realize if in your service its provided in the terms and conditions that no prorata i would make sure you cancel weeks in advance of your closing date. Then if you have a situation like i did in the port out you have something to use to get those funds returned.

damper
Contributor
Contributor
Posts: 2
Registered: ‎01-14-2020

Re: No bill proration after cancellation

Message 13 of 16
(582 Views)

People did not know Verizon DOES NOT prorate bills so don't say someone is preaching to the choir.  It should be illegal to charge for a full month's service if used for 25 days or less.

damper
Contributor
Contributor
Posts: 2
Registered: ‎01-14-2020

Re: No bill proration after cancellation

Message 14 of 16
(582 Views)

Verizon employees should have to tell customers who are cancelling there isn't any   prorated billing and tell the customer how many days they are in to their billing cycle.

 

jonjones
Platinum Contributor I
Platinum Contributor I
Posts: 5,247
Registered: ‎10-18-2016

Re: No bill proration after cancellation

Message 15 of 16
(577 Views)

Preaching to the choir is an accurate statement. This is a customer helping customer forum. You can call verizon or chat with verizon or even go to a verizon store and ask prior to canceling services.

 

again my bill closing date is the 18th. of each month. I would cancel at least two days before the next start date. This way there is no money owed to verizon or to the customer.  I have read at DSL Reports that Verizon has instituted “no prorated “ services since cable companies have now decided to do that as well.

 

also get a written confirmation of your cancellation and take no verbal anything from service companies.

 

 

JonJ1
Contributor
Contributor
Posts: 2
Registered: ‎02-26-2020

Re: No bill proration after cancellation

Message 16 of 16
(395 Views)

Same thing just happened to me. I cancelled in the being of my billing cycle and had to pay the entire month, however, I’m pretty sure this is legal in NYS. Spectrum had to payout to their customer for not providing service during an outage and they were still charging them.  It had to do with New York State consumer protection law. Verizon is basically doing the same thing. Charging you for service that you didn’t receive. Here’s the link.

https://www.dos.ny.gov/consumerprotection/form/ComplaintForm1.asp

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