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No internet access..connected to router fine, did ping tests, still no internet

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Contributor
Contributor
Posts: 1
Registered: ‎07-12-2011

No internet access..connected to router fine, did ping tests, still no internet

Message 1 of 2
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I am trying to get my pc running windows xp connected to the wireless network.  I've gone through all the troubleshooting I can find on the connection.  All the trouble shooting shows that the connections are fine, yet going into explorer I get a message that there is no internet connection.  Very, very frustrated.  Help.

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Gold Contributor III
Gold Contributor III
Posts: 1,122
Registered: ‎12-04-2009

Re: No internet access..connected to router fine, did ping tests, still no internet

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You didn't give a lot of information to go on.

 

  • What did you ping?  Did it complete or not?
  • Does your PC get a 192.168.1.x IP address, or does it get a 169.254.x.x. address?
  • Can you ping the router?
  • Can you login to the router?
  • If so, what is the status of your WAN connection on the main status page?
  • Have you tried a wired connection?
  • Post the results of a traceroute to google.com

 

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