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No internet for 5 days due to Fios employee incompetence

Posts: 1
Registered: ‎05-26-2017

No internet for 5 days due to Fios employee incompetence

Message 1 of 2

I ordered a transfer to a new apartment because im moving on July 1. I got home today to no internet. After 2 hours on the phone they cant turn my internet back on until May 31. I'm a teacher and do a lot of work from home. You seriously can't get some one out here sooner for YOUR mistake? I'm about to go to Comcast. This unprofessional and unacceptable.

Moderator Moderator
Posts: 10,906
Registered: ‎03-18-2013

Re: No internet for 5 days due to Fios employee incompetence

Message 2 of 2

Hi Reskow,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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