So after a long chat I asked a fios customer service supervisor if I could email Verizon directly. He gave me this email and it was not delivered because Verizon doesn't offer e-mail as a way of communication. Well anyway my email is ready so here it is Verizon.
08-15-2020 04:09 PM
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.