No internet or TV service after power outage
rhigh
Newbie

Lost power for a few hours yesterday during the storm, and since my power came back on yesterday I have had no internet, tv or phone service. I have tried restarting both my ONT and my router several times as well as unplugging/replugging all power, ethernet and coax cables. Only 3 lights stay lit up green on the ONT: PWR, BAT, and NTWK. The router connects to the network but the red globe stays on and there is no internet access.

I have tried directly connecting a computer to the ONT with an ethernet cable and I had no connection still. When logging on to the router's admin page, The site says that the Ethernet/Coax cable is disconnected from the router even though I have triple checked that both are securely connected.

Any tips on what I should try doing next would be greatly appreciated. Here are two images of both the lights on the ONT as well as the cabinet where the ONT and Fios router are stored : https://imgur.com/a/1FU1g3s

0 Likes
Re: No internet or TV service after power outage
gs0b
Community Leader
Community Leader

Contact Verizon support.  If you can, use their online chat, tweet @verizonsupport or post in https://www.dslreports.com/forum/vzdirect.