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No internet

Contributor Thumper2319
Posts: 1
Registered: ‎10-27-2011
Message 1 of 2
Email had Trojan virus attached! Virus quarantined and removed. Cleaned out system, now I don't have Internet and virizon is not installed on my computer. How do I get Internet access back?
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,759
Registered: ‎05-22-2010
Message 2 of 2

None of their software is essential to get back a FIOS internet connection.  You should be able to just reconnect.


Most of the rest including other software is off of page http://www22.verizon.com/residentialhelp/fiosinternet


If you are not using their Webmail, but an email client see the instructions at  https://www22.verizon.com/ForYourHome/VZRepair/vziha/Service.aspx?ihaweb=EmailSetup


Probably you weren'tt using Verizon Internet Security Suite but considering getting such a suite.  Look at such suites from others (MacAfee, Symantec, etc) or get VISS http://www22.verizon.com/ResidentialHelp/FiOSInternet/General+Support/Security/QuestionsOne/85302.ht...


I dislike Verizon's In Home agent.  But if you want it its available at http://www22.verizon.com/residentialhelp/inhomeagent?CMP=EMC-CONS09008



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