Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

No proration on internet-only service

Posts: 1
Registered: ‎07-15-2019

No proration on internet-only service

Message 1 of 1

2-3 years ago Verizon adopted a policy of not providing refunds on partial months when you cancel your account if it is internet only.  Was not able to get around this after 40 minutes on the phone and escalating to a "supervisor". 


Verizon seems intent to keep selling mediocre service (lots of outages in my building including my unit and floor) with customer-unfriendly policies. This policy is transparently greedy and a terrible way to get repeat customers if and when they move back into a Fios location.


Note to leadership: don't be so shortsighted.  This is how industry dinosaurs die.

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title