quick menu

No proration on internet-only service

No proration on internet-only service

Reply
Contributor 88g
Contributor
Posts: 1
Registered: ‎07-15-2019
Message 1 of 1
(153 Views)

2-3 years ago Verizon adopted a policy of not providing refunds on partial months when you cancel your account if it is internet only.  Was not able to get around this after 40 minutes on the phone and escalating to a "supervisor". 

 

Verizon seems intent to keep selling mediocre service (lots of outages in my building including my unit and floor) with customer-unfriendly policies. This policy is transparently greedy and a terrible way to get repeat customers if and when they move back into a Fios location.

 

Note to leadership: don't be so shortsighted.  This is how industry dinosaurs die.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.



Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
 

My Verizon

  • Add or Change Plan
  • Suspend My Service
  • Apps

Support

Watch Fios